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Hot weather Lawyers Lightning Mail Presentations Restaurants School Telephones Visiting others Weddings HOT WEATHER Also see: SUN To avoid heat exhaustion or heat stroke: ____ Stay out of the sun during the hottest part of the day ____ Stay in the shade ____ Avoid over exertion ____ Drink plenty of fluids ____ Avoid drinking alcohol or caffeinated drinks ____ Wear a hat ____ Wear light-colored, loose-fitting clothes If you have relatives, neighbors, friends or acquaintances who are elderly and/or have medical conditions: ____ Check on them to ensure: - Their residence has adequate cooling, power and water - They seek medical care if they experience symptoms of heat stroke To help reduce ozone pollution: ____ Refuel your vehicle at night ____ Reduce daytime driving ____ Avoid using gas lawn mower, etc. during middle of day Back to Top LAWYERS Also see: LEGAL MATTERS Finding a lawyer: ___ Call 800 664-4435 for a free copy of the Consumer's Resource Handbook - lists all Better Business Bureau's, Consumer Affairs offices, Attorney General offices, etc. in the U.S. (published by the U.S. Office of Consumer Affairs) ___ Contact your local Consumer Affairs office for guidance on finding a lawyer ___ Determine which lawyers specialize in the area (e.g., personal injury, divorce) in which you need assistance ___ Go to your library and check the local (e.g., state) law journals for local lawyers who have been successful Once you find a prospective lawyer: ___ Get references ___ Call the references ___ Generally, avoid lawyers who advertise, e.g., on TV ___ Negotiate a contingency fee agreement which ties the lawyer's fees to the results you are seeking (try to avoid paying an hourly fee) - most lawyers will negotiate if you ask Back to Top LIGHTNING Also see: STORMS - Over 100 people are believed killed by lightning each year - People who survive being struck by lightning usually suffer a large number of ailments, e.g., depression, headaches To avoid being struck by lightning: ___ Have lightning monitors installed at locations where people often gather outside, e.g., ball fields If you're aware that there's a lightning storm nearby: Immediately: ___ Stay away from all metal objects ___ Avoid being under a tree ___ Stay out of water ___ Avoid holding metal objects, e.g., golf clubs - approx. one of every 12 lightning deaths involves golfers ___ Go into a building or vehicle with windows rolled up If there are no buildings or vehicles nearby: ___ Squat with feet together and hands over ears If you're indoors: ___ Avoid using the telephone, especially non-cordless phones ___ Avoid using home appliances, e.g., computers, toasters ___ Stay away from all metal objects If you're involved in an outdoor activity (e.g., a baseball game): ___ Suspend play until at least 30 minutes after it appears the storm has passed - most lightning strikes occur at the beginning or end of a storm Back to Top Also see: CONTESTS, SCAMS Receiving items: If you receive mail indicating you may have won a prize: ___ Don't send money, e.g., to cover handling costs ___ Contact the company and request more information about exactly what prize you've won, not just prizes you're eligible for If you receive a large number of letters for sweepstakes and/or lotteries: __ Suspect that you are the target of mail fraud If you are concerned about receiving a letter bomb: __ Check the piece of mail for: - Evidence of leaks - Excessive weight - Anything abnormal If you have an elderly relative or friend who you think is the target of mail scams: __ Ask a trusted friend to screen their mail for them Sending items: If you need to get an item to someone quickly: ___ Consider using an express delivery service If it's inconvenient for you to take the item to the post office, etc.: ___ Consider using a delivery service (e.g., Federal Express, UPS) Before going to post office, etc.: Take to post office, etc.: ___ Addresses of recipients ___ Phone numbers of recipients - for express delivery Unclaimed funds: If you receive notification from a company that they can obtain funds for you to which you are entitled but have not claimed: ___ Get your exact previous addresses ___ Contact the states you've lived in to determine if they have unclaimed funds in your name If no states say they have unclaimed funds in your name: ___ Consider using the company which sent you the notice ___ Ensure that company is established ___ Ensure the company only gets paid if they help you obtain unclaimed funds Unwanted merchandise: If you receive merchandise you didn't order: ___ Call the sender and ask them to send you a pre-paid mailer to return the items Work-at-home offers: If you receive an offer to participate in a work-at-home business: ___ Be extremely wary - most of these 'opportunities' are scams which involve high upfront fees, long and hard work and low income Back to Top PRESENTATIONS Also see: EVENTS, MEETINGS Well before your presentation: ____ Determine exactly what attendees want to hear, need to hear and should hear ____ Consider using: - Computer-generated displays - Slides - Overhead-projected slides - Video tape - Audio tape - Demonstration(s) - Board (white, chalk, etc.) ____ Consider including: - Examples - Questions - Success stories - Jokes, anecdotes, etc. - Guests ____ Consider providing handouts - can enable attendees to pay more attention to the presentation if they don't need to take as many notes ____ Have your presentation reviewed by others ____ Have your presentation reviewed and approved by your superior Before giving presentation: ____ Make copies of your presentation to hand out ____ Test audio-visual and computer equipment ____ Determine light settings available and which are desirable for various parts of presentation ____ Arrange for someone to assist you with displays, etc. ____ Determine how long you are being allotted for your presentation ____ Determine if there will be a question and answer period after your presentation or if you should entertain questions during your presentation ____ Determine if any key attendees need to leave by a certain time Right before your presentation: ____ Provide handouts to attendees During your presentation: ____ Maintain as much eye contact as feasible with attendees ____ Introduce yourself ____ Explain what you are going to talk about ____ State whether attendees should ask questions during and/or after your presentation ____ Review what you covered After your presentation: ____ Ask if there are any questions Back to Top TELEPHONES Also see: CELL PHONES, CONVERSATIONS, PAGERS, PAY PHONES, SCAMS, TELEMARKETERS ASAP: ____ Place the following phone numbers next to your phones: - Emergency, e.g., "911" - Poison control center(s) - Your doctor and/or hospital - Police department - for suspicious activities Soon: ____ Place the following phone numbers next to your phones: - Frequently called numbers, e.g., - Neighbors - Family - Friends - Stores Calling cards: ____ Ask the phone company to leave your personal identification number (PIN) off the card MAKING CALLS: As soon as someone answers: ____ Identify yourself ____ Ask if you're catching them at a bad time ____ Keep the conversation as short as feasible unless you're sure the other person wants to continue Pre-paid phone cards: ____ Buy from an established company - to avoid buying cards which may not work later and for which you can't get a refund ____ Initially buy low denomination cards - to see how well they work ____ Buy from a place you are familiar with - so you can return the cards for a refund if they don't work If you have problems with a pre-paid phone card: ____ Call 800 333-3513 (International Telecard Association Consumer Hotline) RECEIVING CALLS: ____ Be aware that dishonest telemarketers prey on people who have done things in the past (e.g., enter sweepstakes) which indicate they may be gullible When you answer the phone: ____ Identify yourself (usually just your first name) If the caller is a stranger: ____ Don't provide personal information - the caller could be a con artist If the caller is a telemarketer: ____ Quickly say: "Not interested" and hang up If the caller is asking for a charitable donation: ____ Say "we don't donate over the phone" and/or: ____ Ask the caller to send you information in the mail - to give you more time to think about it and to get more information to help ensure it's not a scam If the caller is a friend but it's not a convenient time for you: ____ Ask if you can call them back SERVICE: After having phone service started: ____ Make a note of the customer name (e.g., yours) which appears on the bill for local phone service - you'll need it to change your long distance carrier ____ Request a discount plan - don't just use the basic service (it can cost you approx. $75 more per year) VOICE MAIL: If you call a number and get a voice mail system: ____ Try pressing "1" or "0" to get an operator, even if the message doesn't say to ____ To bypass a long introductory message, press "#" ____ Send a written service complaint to someone high in the company If that doesn't work: ____ Check a corporate directory at the library and write to the outside directors of the company (not executives of the company) - they might be more willing to help since they don't have management decisions to defend If it's an 800 number: ____ Look in the phone book for a local or conventional long-distance number ____ Call 1-800-555-1212 to see if there's another 800 number, perhaps with a human operator Back to Top
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